Unitec, the parts division of Optare Group, the UK’s leading bus manufacturer, has launched its first online aftermarket service. The service is aimed at ‘improving business processes whilst also increasing service to end users’, according to Paul Shepherd, Aftermarket Director at the Optare Group. Developed by Epitomy Solutions, the Sheffield based aftermarket service solutions company, the online facility provides some key efficiency and effectiveness improvements for Optare.
"The service allows us to directly import CAD data avoiding costly data re-entry and reducing potential error." says Shepherd. "Additionally it comes with superb dynamic 3D visualisation capability which combined with a compression technology allows easy CAD file transfer and sharing.", he continues. This 3D visualisation and compression capability has been delivered by Epitomy’s Japanese partner Lattice Technology. Lattice’s product converts 3D CAD data into an XML format allowing the data to be compressed with the minimum loss of quality but with maximum Internet transfer capability.
"Web based applications offer significant efficiency gains including multiple user access to a common aftermarket database." says Epitomy’s Andrew Vernon. "Also it provides systems interoperability with Optare’s ERP allowing end users to instantly ascertain stock availability", he continued.
Epitomy sought to meet Optare’s unique needs combining OE data with all makes to support both the Tempo and Solo models. "The ROI is driven by both efficiency improvements and the removal of ambiguity and error." continues Paul Shepherd. "The ‘My Vehicle’ advanced search function provides a parts specification for each individual vehicle with just one click providing a huge reduction in order error potential. The service creates a bespoke Unitec branded relationship and experience for each individual user. Feedback has been very positive.", finished Shepherd.