‘We recognise that our technology can support  the creation of expert call centres in the parts market,’ says Andrew Vernon, Managing Director of Epitomy Solutions, the aftermarket portal and online catalogue developer.

‘While our technology is essentially about driving parts self service, the reality is that there will continue to be part related queries to call centres,’ he explains.  ‘Telesales representatives are then equipped with the same search & catalogue tool speeding their response times, improving customer service ratings and facilitating cross sales.’

‘Additionally Epitomy can provide estimate and quotation modules displaying past part quotes alongside a customer information pop-up displayed with each in-coming call,’ says Andrew.  ‘We can integrate a variety of elements of CRM, order and warranty within our software.

‘This technology allows call centre managers to maximise the efficiency of their staff using ‘blended media.’  He explains, ‘by that I mean the use of inbound and outbound calling as well as inbound and outbound email so that the call team are using different media to fit with call volumes at different times of the day.’

Epitomy Solutions Ltd is a Sheffield based aftermarket portal developer and online parts cataloguing company.  Clients include Lex Auto Logistics, LDV, Dennis Eagle, Optare Group, Hayter and E.P. Barrus.

For more information about Epitomy Solutions, please contact:

Maeve Geraghty, Tel 0114 258 0404 or email maeve.geraghty@epitomy.com