Optare Group is the UK’s leading manufacturer of medium sized buses. The company, with an established reputation for excellence, is highly successful with an award winning product range. It operates a seamless ‘one-stop-shop’ approach from design to production and aftermarket support.
Optare Group’s Unitec division handles aftermarket parts and technical product support. Through this division Optare provides a rapid response to the service and maintenance support issues of its client base of coach and bus operators.
In 2003 Optare identified that it could improve the service levels offered to its customer base particularly improving parts identification and supporting technical maintenance information. Unitec believed that it could improve the cost and efficiency of delivering an enhanced service level through a web-based solution.
Epitomy identified Optare’s need to:
- Combine both its own OEM component data and that of third party suppliers
- Offer both a web-based order and transaction capability to its clients
- Integrate these processes with the company's ERP system
- Ensure that the web interface supported Optare's brand
Epitomy created a models datum within the PDM Lite system to accommodate both Optare’s OEM data and that of third party component suppliers. The EPC solution also uniquely provided a ‘My Vehicle’ search option - just one click presents the full parts specification for each individual vehicle.